Card & Debit Card Policies

Big Orange Mobility, Inc. accepts most major credit and debit cards as credit identification and for payment at the time of rental. We also accept paypal. Positive identification in addition to your driver’s licence will be required and must be current.

Big Orange Mobility, Inc. reserves the right, at its discretion, to obtain a Debit Card authorisation hold, for the estimated rental charges, when using a Debit card for collections from our offices or other locations.

If you fail to return the equipment as agreed and in the same condition as it was rented to you or your agents, Big Orange Mobility, Inc. will obtain additional authorizations from your account to cover any additional rental charges and the balance value of the rented equipment, Big Orange Mobility, Inc, is not and will not be held responsible for any returned checks or bank charges to you, should we need to exercise this condition.

Rental Extensions
All Mobility equipment is due to be collected & returned at the date and time specified on the rental agreement. If you need to extend your rental, you must call or e mail us at info@bigorangemobility.com at least 48 hours prior to the expiration of the initial rental period, Big Orange Mobility, Inc. reserves the right to exchange the equipment, for replacement equipment, subject to availability, should it be necessary, at a mutually agreeable time and location.

Battery Failure
Scooters are fully charged at the time of delivery, renters are responsible for charging the battery as needed, and we recommend that the battery is charged over night, in accordance with the units charging instructions. Should you suffer a battery failure, after full and correct charging procedures have been followed, please contact us either by phone or email
at info@bigorangemobility.com and we will arrange for a replacement battery to be delivered to you. If you should become stranded, due to failing to charge the battery, correctly or fully, then a fully charged replacement can be delivered to you, please be advised that Big Orange Mobility, Inc. charges for this service starting at $30.00.